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MDM for Customer Data: Optimizing Customer Centric Management of Your Business by Kelvin K. A. Looi

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4.2. What Else You Need

Here, we'll explore in more detail other issues that you must resolve in your quest to establish a Customer MDM system and a customer-centric organization.

4.2.1. Data Load - ETL

Once you have a Customer MDM solution in place, the master data already in various back- and front-office systems must be moved (or at least copied) into the Customer MDM system in order be useful. This typically involves an initial massive bulk load of data in batch mode. Subsequently, if master data still occurs in any of the front- and back-office systems that cannot be reflected in the MDM solution in real time, the new master data or changes to existing data will also need to be loaded on a periodic basis; this process is called the delta ...

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