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MDM for Customer Data: Optimizing Customer Centric Management of Your Business by Kelvin K. A. Looi

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2.1. Current IT Infrastructure Situation in Many Organizations

Figure 2.1. Existing IT infrastructure

Figure 2.1 depicts what your existing IT infrastructure might look like. I have segregated the systems into the following categories:

  • Back-office systems:

    • These systems help to automate the tasks of managing your products and/or services. These systems capture the description of the products/services, manage supplies, take purchase orders, create accounts, manage deliveries of your products/services, initiate billing cycles, process remittances, and so on. These are your core business processing systems. Some of the more commonly used back-office ...

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