Troubleshooting Techniques
When you’re troubleshooting authentication, use the same logical approach you would use when troubleshooting any computer or network problem:
- Is the problem being reported by one user, a group of similar users, or all users?
- Can you independently verify the problem by dialing in or attempting what the users are attempting?
- If you can verify the problem, what events are you seeing in Event Viewer?
- If Event Viewer doesn’t show any problems, what does Network Monitor or tracing show?
These are just some of the things you can do when troubleshooting remote access. Let’s look at an example.
This example describes some troubleshooting tips for a RADIUS server running NPS on Windows Server 2008 R2. It will use a RADIUS test ...
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