You are previewing MCTS Windows® 7 Configuration Study Guide: Exam 70-680.
O'Reilly logo
MCTS Windows® 7 Configuration Study Guide: Exam 70-680

Book Description

Prepare for certification in Windows 7 configuration with this all-new study guide

This comprehensive book guides readers through preparation for Microsoft's brand new MCTS: Windows 7, Configuring exam (70-680). You'll find 100% coverage of all exam objectives; practical, real-world scenarios; hands-on exercises, and challenging review questions, both in the book and on the CD included with the book.

  • Prepares you for the new exam 70-680, the Microsoft Certified Technology Specialist certification for Windows 7; Windows 7 is Microsoft's new operating system releasing in late 2009

  • Shows you how to install, configure, and maintain Windows 7 for the exam

  • Covers upgrading and migrating; deploying Windows 7; configuring hardware applications, network connectivity, access to resources, and mobile computing; monitoring and maintaining; handling backup and recovery, and more

This is the ideal guide to prepare you for Microsoft's new Windows 7 certification.

Table of Contents

  1. Copyright
  2. Dear Reader,
  3. Acknowledgments
  4. About the Author
  5. Introduction
    1. The Microsoft Certified Professional Program
      1. How Do You Become Certified on Windows 7?
      2. MCTS Exam Requirements
      3. The Microsoft Windows 7 Client Configuration Exam
      4. Types of Exam Questions
      5. Multiple-Choice Questions
      6. Select-and-Place Questions
      7. Simulations
      8. Case Study-Based Questions
      9. Tips for Taking the Windows 7 Client Configuration Exam
      10. Exam Registration
    2. Is This Book for You?
      1. What's in the Book?
      2. What's on the CD?
      3. Hardware and Software Requirements
      4. Contacts and Resources
        1. Microsoft Learning Home Page
        2. Microsoft TechNet Technical Information Network
        3. Prometric
        4. MCP Magazine Online
        5. Stellacon Training Center
    3. Assessment Test
    4. Answers to Assessment Test
  6. 1. Installing Windows 7
    1. 1.1. Introducing Windows 7
      1. 1.1.1. Overview of Windows XP
      2. 1.1.2. Windows XP Service Pack 3
      3. 1.1.3. Overview of Windows Vista
      4. 1.1.4. New Features in Windows 7
    2. 1.2. Windows 7 Architecture
      1. 1.2.1. 32-bit versus 64-bit
    3. 1.3. Preparing to Install Windows 7
      1. 1.3.1. Different Versions of Windows 7
        1. 1.3.1.1. Windows 7 Starter
        2. 1.3.1.2. Windows 7 Home Basic
        3. 1.3.1.3. Windows 7 Home Premium
        4. 1.3.1.4. Windows 7 Professional
        5. 1.3.1.5. Windows 7 Enterprise and Ultimate
      2. 1.3.2. Hardware Requirements
      3. 1.3.3. The Hardware Compatibility List (HCL)
      4. 1.3.4. BIOS Compatibility
      5. 1.3.5. Driver Requirements
      6. 1.3.6. New Install or Upgrade
        1. 1.3.6.1. Upgrade Considerations
        2. 1.3.6.2. Hardware Compatibility Issues
        3. 1.3.6.3. Application Compatibility Issues
        4. 1.3.6.4. Windows 7 Upgrade Advisor
        5. 1.3.6.5. An Upgrade Checklist
      7. 1.3.7. Disk Space Partitioning
      8. 1.3.8. Language and Locale
    4. 1.4. Installing Windows 7
      1. 1.4.1. Performing a Clean Install of Windows 7
      2. 1.4.2. Performing an Upgrade to Windows 7
      3. 1.4.3. Troubleshooting Installation Problems
        1. 1.4.3.1. Identifying Common Installation Problems
        2. 1.4.3.2. Troubleshooting with Installation Log Files
      4. 1.4.4. Migrating Files and Settings
        1. 1.4.4.1. User State Migration Tool
        2. 1.4.4.2. Using the USMT
        3. 1.4.4.3. Windows Easy Transfer
      5. 1.4.5. Upgrading from Windows XP to Windows 7
      6. 1.4.6. Supporting Multiple-Boot Options
      7. 1.4.7. Using Windows Activation
      8. 1.4.8. Using Windows Update
        1. 1.4.8.1. Check for Updates
        2. 1.4.8.2. Change Settings
        3. 1.4.8.3. View Update History
        4. 1.4.8.4. Restore Hidden Updates
        5. 1.4.8.5. Installed Updates
      9. 1.4.9. Installing Windows Service Packs
    5. 1.5. Summary
    6. 1.6. Exam Essentials
    7. 1.7. Review Questions
    8. 1.8. Answers to Review Questions
  7. 2. Automating the Windows 7 Installation
    1. 2.1. Choosing Automated Deployment Options
      1. 2.1.1. An Overview of the Microsoft Deployment Toolkit (MDT) 2010
      2. 2.1.2. An Overview of Unattended Installation
        1. 2.1.2.1. Advantages of Unattended Installation
        2. 2.1.2.2. Disadvantages of Unattended Installation
      3. 2.1.3. An Overview of Windows Deployment Services
        1. 2.1.3.1. Advantages of WDS
        2. 2.1.3.2. Disadvantages of WDS
      4. 2.1.4. An Overview of the System Preparation Tool and Disk Imaging
        1. 2.1.4.1. Advantages of the System Preparation Tool
        2. 2.1.4.2. Disadvantages of the System Preparation Tool
      5. 2.1.5. Summary of Windows 7 Deployment Options
    2. 2.2. Deploying Unattended Installations
      1. 2.2.1. Using the System Preparation Tool to Prepare an Installation for Imaging
        1. 2.2.1.1. Preparing a Windows 7 Installation
      2. 2.2.2. Using ImageX to Create a Disk Image
        1. 2.2.2.1. Creating a Disk Image
      3. 2.2.3. Installing from a Disk Image
      4. 2.2.4. Using Windows System Image Manager to Create Answer Files
        1. 2.2.4.1. Configuring Components Through Windows System Image Manager (SIM)
        2. 2.2.4.2. Creating Answer Files with Windows System Image Manager
      5. 2.2.5. Using Windows Deployment Services (WDS)
      6. 2.2.6. Preparing the WDS Server
      7. 2.2.7. WDS Server Requirements
      8. 2.2.8. Network Services
      9. 2.2.9. Installing the WDS Server Components
        1. 2.2.9.1. Configuring the WDS Server to Respond to Client Requests
        2. 2.2.9.2. Preparing the WDS Client
      10. 2.2.10. Microsoft Assessment and Planning (MAP) Toolkit
        1. 2.2.10.1. MAP System Requirements
    3. 2.3. Summary
    4. 2.4. Exam Essentials
    5. 2.5. Review Questions
    6. 2.6. Answers to Review Questions
  8. 3. Managing Disks
    1. 3.1. Configuring File Systems
      1. 3.1.1. File System Selection
        1. 3.1.1.1. FAT32
        2. 3.1.1.2. NTFS
      2. 3.1.2. File System Conversion
    2. 3.2. Configuring Disk Storage
      1. 3.2.1. Basic Storage
      2. 3.2.2. Dynamic Storage
        1. 3.2.2.1. Simple Volumes
        2. 3.2.2.2. Spanned Volumes
        3. 3.2.2.3. Striped Volumes
      3. 3.2.3. GUID Partition Table (GPT)
    3. 3.3. Using the Disk Management Utility
      1. 3.3.1. Using the Microsoft Management Console
        1. 3.3.1.1. Configuring MMC Modes
        2. 3.3.1.2. Adding Snap-Ins
      2. 3.3.2. Understanding the Disk Management Utility
        1. 3.3.2.1. Managing Administrative Hard Disk Tasks
          1. 3.3.2.1.1. Viewing Disk Properties
          2. 3.3.2.1.2. Viewing Volume and Local Disk Properties
          3. 3.3.2.1.3. Adding a New Disk
          4. 3.3.2.1.4. Creating a Volume or a Partition
          5. 3.3.2.1.5. Upgrading a Basic Disk to a Dynamic or GPT Disk
          6. 3.3.2.1.6. Changing the Drive Letter and Path
          7. 3.3.2.1.7. Deleting Partitions and Volumes
    4. 3.4. Managing Storage
      1. 3.4.1. Managing Dynamic Storage
        1. 3.4.1.1. Creating Simple, Spanned, and Striped Volumes
        2. 3.4.1.2. Creating Extended Volumes
    5. 3.5. Troubleshooting Disk Management
      1. 3.5.1. Using Disk Management Status Codes
      2. 3.5.2. Troubleshooting Disks That Fail to Initialize
    6. 3.6. Managing Data Compression
      1. 3.6.1. Using the Compact Command-Line Utility
      2. 3.6.2. Using Compressed (Zipped) Folders
    7. 3.7. Managing Data Encryption with EFS
      1. 3.7.1. Encrypting and Decrypting Folders and Files
      2. 3.7.2. Managing EFS File Sharing
      3. 3.7.3. Using the DRA to Recover Encrypted Data
        1. 3.7.3.1. Creating a DRA on a Stand-Alone Windows 7 Computer
      4. 3.7.4. Recovering Encrypted Files
        1. 3.7.4.1.
          1. 3.7.4.1.1. Using the Cipher Utility
    8. 3.8. Understanding RAID
      1. 3.8.1. RAID Models
    9. 3.9. Using Disk Maintenance Tools
      1. 3.9.1. Using the Disk Defragmenter Utility
      2. 3.9.2. Using the Disk Cleanup Utility
      3. 3.9.3. Using the Check Disk Utility
    10. 3.10. Summary
    11. 3.11. Exam Essentials
    12. 3.12. Review Questions
    13. 3.13. Answers to Review Questions
  9. 4. Managing the Windows 7 Environment
    1. 4.1. Configuring the Windows 7 Operating System
      1. 4.1.1. Configuring the Desktop Environment
      2. 4.1.2. Configuring Windows Aero
      3. 4.1.3. Using Control Panel
      4. 4.1.4. Understanding the System Icon
      5. 4.1.5. Using the Registry Editor
    2. 4.2. Configuring Remote Connections
      1. 4.2.1. Remote Assistance
        1. 4.2.1.1. Easy Connect
      2. 4.2.2. Remote Desktop
        1. 4.2.2.1. New/Updated Features
        2. 4.2.2.2. Remote Desktop Connection Options
      3. 4.2.3. Configuring a VPN Connection
    3. 4.3. Configuring Mobile Computing
      1. 4.3.1. Recognizing the Improvements to Power Management
      2. 4.3.2. Managing Power States
      3. 4.3.3. Managing Power Options
        1. 4.3.3.1. Configuring Power Plans
      4. 4.3.4. Configuring the Power Button
    4. 4.4. Configuring Advanced Power Settings
      1. 4.4.1. Configuring Hibernation
      2. 4.4.2. Managing Power Consumption Using the Battery Meter
      3. 4.4.3. Using Windows ReadyBoost and Windows 7
      4. 4.4.4. Using ReadyDrive and Windows 7
    5. 4.5. Managing Windows 7 Services
    6. 4.6. Summary
    7. 4.7. Exam Essentials
    8. 4.8. Review Questions
    9. 4.9. Answers to Review Questions
  10. 5. Configuring Hardware and Applications
    1. 5.1. Configuring Hardware
      1. 5.1.1. New/Updated Features—Device Stage
      2. 5.1.2. Using Device Manager
        1. 5.1.2.1. Device Properties Available within Device Manager
      3. 5.1.3. Installing and Updating Device Drivers
      4. 5.1.4. Driver Signing
    2. 5.2. Managing I/O Devices
      1. 5.2.1. Configuring Removable Storage Devices
    3. 5.3. Managing Printers
      1. 5.3.1. Installing Printers
    4. 5.4. Managing Applications
      1. 5.4.1. Configuring Applications
        1. 5.4.1.1. Windows 7 XP Mode
        2. 5.4.1.2. Understanding Shims
        3. 5.4.1.3. Windows 7 Compatibility Mode
        4. 5.4.1.4. File Extension Association
    5. 5.5. Overview of Internet Explorer 8
      1. 5.5.1. Using New User Features of IE8
      2. 5.5.2. Defining IE8 Accelerators
        1. 5.5.2.1. Managing IE8 Accelerators
        2. 5.5.2.2. Using Accelerators in IE8
      3. 5.5.3. Defining IE8 Web Slices
        1. 5.5.3.1. Adding a Stock Quote Web Slice to IE8
      4. 5.5.4. Using IE8 Compatibility View
      5. 5.5.5. Using New Security and Safety Features of IE8
        1. 5.5.5.1. Using Domain Highlighting
        2. 5.5.5.2. Defending Against Cross-Site Scripting and Click-Jacking
      6. 5.5.6. Working with SmartScreen Filters
        1. 5.5.6.1. Using InPrivate Browsing and InPrivate Filtering
      7. 5.5.7. Installing Add-Ons to IE8
      8. 5.5.8. Using Protected Mode for IE8
      9. 5.5.9. Configuring Windows Internet Explorer 8 Options
        1. 5.5.9.1. General Parameters within Internet Options
        2. 5.5.9.2. Security Parameters within Internet Options
        3. 5.5.9.3. Privacy Configurations within Internet Options
        4. 5.5.9.4. Content Control within Internet Properties
        5. 5.5.9.5. Connection Settings within Internet Options
        6. 5.5.9.6. Program Options within Internet Options
        7. 5.5.9.7. Advanced Options within Internet Options
    6. 5.6. Summary
    7. 5.7. Exam Essentials
    8. 5.8. Review Questions
    9. 5.9. Answers to Review Questions
  11. 6. Managing Users, Groups, and Security
    1. 6.1. Overview of Windows 7 User Accounts
      1. 6.1.1. Account Types
      2. 6.1.2. Built-in Accounts
      3. 6.1.3. Local and Domain User Accounts
    2. 6.2. Logging On and Logging Off
      1. 6.2.1. Using Local User Logon Authentication
      2. 6.2.2. Logging Off Windows 7
    3. 6.3. Working with User Accounts
      1. 6.3.1. Using the Local Users And Groups Utility
      2. 6.3.2. Using the User Accounts Option in Control Panel
      3. 6.3.3. Creating New Users
        1. 6.3.3.1. Username Rules and Conventions
      4. 6.3.4. Usernames and Security Identifiers
      5. 6.3.5. Disabling User Accounts
      6. 6.3.6. Deleting User Accounts
      7. 6.3.7. Renaming User Accounts
      8. 6.3.8. Changing a User's Password
    4. 6.4. Managing User Properties
      1. 6.4.1. Managing User Group Membership
      2. 6.4.2. Setting Up User Profiles, Logon Scripts, and Home Folders
        1. 6.4.2.1. Setting a Profile Path
        2. 6.4.2.2. Using Roaming Profiles
        3. 6.4.2.3. Using Mandatory Profiles
        4. 6.4.2.4. Using Super Mandatory Profiles
        5. 6.4.2.5. Using Logon Scripts
        6. 6.4.2.6. Setting Up Home Folders
    5. 6.5. Troubleshooting User Account Authentication
      1. 6.5.1. Troubleshooting Local User Account Authentication
    6. 6.6. Creating and Managing Groups
      1. 6.6.1. Using Built-in Groups
        1. 6.6.1.1. Using Default Local Groups
      2. 6.6.2. Using Special Groups
        1. 6.6.2.1. Creating Groups
        2. 6.6.2.2. Managing Group Membership
        3. 6.6.2.3. Deleting Groups
    7. 6.7. Managing Security
      1. 6.7.1. Managing Security Configurations
      2. 6.7.2. Using the Group Policy Result Tool
    8. 6.8. Managing and Applying LGPOs
      1. 6.8.1. Configuring Local Security Policies
      2. 6.8.2. Using Account Policies
        1. 6.8.2.1. Setting Password Policies
        2. 6.8.2.2. Setting Account Lockout Policies
      3. 6.8.3. Using Local Policies
        1. 6.8.3.1. Setting Audit Policies
        2. 6.8.3.2. Assigning User Rights
    9. 6.9. Configuring User Account Control
      1. 6.9.1. Managing Privilege Elevation
        1. 6.9.1.1. Elevated Privileges for Users
        2. 6.9.1.2. Elevated Privileges for Executables
      2. 6.9.2. Registry and File Virtualization
    10. 6.10. Using Advanced Security Options
      1. 6.10.1. Configuring the Action Center
        1. 6.10.1.1. Using Windows Defender
      2. 6.10.2. Performing a Manual Scan
      3. 6.10.3. Configuring Windows Defender
        1. 6.10.3.1. Options
        2. 6.10.3.2. Microsoft SpyNet
        3. 6.10.3.3. Quarantined Items
        4. 6.10.3.4. Allowed Items
        5. 6.10.3.5. Windows Defender Website
        6. 6.10.3.6. Microsoft Malware Protection Center
        7. 6.10.3.7. History Menu Option
    11. 6.11. Using BitLocker Drive Encryption
    12. 6.12. Managing File and Folder Security
      1. 6.12.1. Folder Options
        1. 6.12.1.1. Folder General Options
        2. 6.12.1.2. Folder View Options
        3. 6.12.1.3. Search Options
      2. 6.12.2. Securing Access to Files and Folders
      3. 6.12.3. Design Goals for Access Control
        1. 6.12.3.1. Applying NTFS Permissions
        2. 6.12.3.2. Controlling Permission Inheritance
        3. 6.12.3.3. Understanding Ownership and Security Descriptors
      4. 6.12.4. Determining Effective Permissions
      5. 6.12.5. Viewing Effective Permissions
      6. 6.12.6. Determining NTFS Permissions for Copied or Moved Files
    13. 6.13. Managing Network Access
      1. 6.13.1. Creating Shared Folders
      2. 6.13.2. Configuring Share Permissions
    14. 6.14. Summary
    15. 6.15. Exam Essentials
    16. 6.16. Review Questions
    17. 6.17. Answers to Review Questions
  12. 7. Configuring Network Connectivity
    1. 7.1. Understanding Networking
      1. 7.1.1. Windows Peer-to-Peer Network
      2. 7.1.2. Windows Server 2008 Active Directory Network
      3. 7.1.3. Microsoft Networking Terms and Roles
    2. 7.2. Configuring Windows 7 NIC Devices
      1. 7.2.1. Configuring a Network Adapter
      2. 7.2.2. Troubleshooting a Network Adapter
      3. 7.2.3. Configuring Wireless NIC Devices
        1. 7.2.3.1. Configuring Wireless Network Settings
        2. 7.2.3.2. Viewing the Wireless Network Connection Status
        3. 7.2.3.3. Viewing Wireless Network Connection Details
        4. 7.2.3.4. Configuring Wireless Network Security
        5. 7.2.3.5. Troubleshooting Wireless Connectivity
    3. 7.3. Understanding TCP/IP
      1. 7.3.1. Benefits of Using TCP/IP
      2. 7.3.2. Features of TCP/IP
      3. 7.3.3. Basics of IP Addressing and Configuration
        1. 7.3.3.1. IPv4 Address Types
        2. 7.3.3.2. IPv4 Address Classes
        3. 7.3.3.3. IPv4 Subnet Mask
        4. 7.3.3.4. Using IPv6 Addresses
      4. 7.3.4. Configuring TCP/IP on Windows 7
        1. 7.3.4.1. Assigning Static TCP/IP Numbers
      5. 7.3.5. Configuring a Windows 7 Machine to use DHCP
        1. 7.3.5.1. Understanding APIPA
      6. 7.3.6. Testing IP Configuration
        1. 7.3.6.1. Using the ipconfig command
      7. 7.3.7. TCP/IP Troubleshooting
    4. 7.4. Configuring Windows 7 on a Network
      1. 7.4.1. Adding Windows 7 to the Domain
      2. 7.4.2. Joining and Sharing HomeGroups in Windows 7
    5. 7.5. Configuring Windows Firewall
      1. 7.5.1. Windows Firewall with Advanced Security
        1. 7.5.1.1. Inbound and Outbound Rules
        2. 7.5.1.2. Connection Security Rules
        3. 7.5.1.3. Monitoring
    6. 7.6. Configuring Remote Management
      1. 7.6.1. Windows Remote Management
      2. 7.6.2. Windows PowerShell
    7. 7.7. Understanding BranchCache
      1. 7.7.1. Distributed Cache Mode Requirements
      2. 7.7.2. Hosted Mode Requirements
    8. 7.8. Configuring DirectAccess
      1. 7.8.1. DirectAccess vs. VPNs
      2. 7.8.2. Understanding How DirectAccess Works
      3. 7.8.3. Knowing the DirectAccess Infrastructure Requirements
    9. 7.9. Understanding Virtualization
      1. 7.9.1. Understanding Microsoft Hyper-V
      2. 7.9.2. Creating a Hyper-V Windows 7 Virtual Machine
      3. 7.9.3. Understanding Windows Virtual PC
    10. 7.10. Summary
    11. 7.11. Exam Essentials
    12. 7.12. Review Questions
    13. 7.13. Answers to Review Questions
  13. 8. Monitoring and Maintaining Windows 7
    1. 8.1. Understanding Windows 7 Performance Optimization
      1. 8.1.1. Creating Baselines
        1. 8.1.1.1. Identifying System Bottlenecks
        2. 8.1.1.2. Determining Trends
      2. 8.1.2. Testing Configuration Changes or Tuning Efforts
      3. 8.1.3. Using Alerts for Problem Notification
    2. 8.2. Optimizing Windows 7 with Performance Monitor
      1. 8.2.1. Using Resource Monitor
      2. 8.2.2. Utilizing Customized Counters in Performance Monitor
        1. 8.2.2.1. Selecting the Appropriate View
      3. 8.2.3. Managing Performance Monitor Properties
      4. 8.2.4. Managing Performance Monitor Data with Collector Sets
        1. 8.2.4.1. Creating an Alert
      5. 8.2.5. Managing System Performance
        1. 8.2.5.1. Monitoring and Optimizing Memory
        2. 8.2.5.2. Key Counters to Track for Memory Management
        3. 8.2.5.3. Managing Processor Performance
        4. 8.2.5.4. Key Counters to Track for the Processor
        5. 8.2.5.5. Tuning and Upgrading the Processor
      6. 8.2.6. Managing the Disk Subsystem
        1. 8.2.6.1. Key Counters to Track for the Disk Subsystem
        2. 8.2.6.2. Tuning and Upgrading the Disk Subsystem
      7. 8.2.7. Optimizing the Network Subsystem
        1. 8.2.7.1. Key Counters to Track for the Network Subsystem
        2. 8.2.7.2. Tuning and Upgrading the Network Subsystem
    3. 8.3. Using Reliability Monitor
    4. 8.4. Using Windows 7 Tools to Discover System Information
      1. 8.4.1. System Information
      2. 8.4.2. Task Manager
        1. 8.4.2.1. Managing Application Tasks in Task Manager
        2. 8.4.2.2. Managing Process Tasks in Task Manager
        3. 8.4.2.3. Managing Services in Task Manager
        4. 8.4.2.4. Managing Performance Tasks in Task Manager
        5. 8.4.2.5. Managing Networking Tasks in Task Manager
        6. 8.4.2.6. Managing Users in Task Manager
      3. 8.4.3. Performance Information and Tools
    5. 8.5. Using System Configuration
    6. 8.6. Setting Up Task Scheduler
      1. 8.6.1. Creating a Scheduled Task
      2. 8.6.2. Managing Scheduled Task Properties
      3. 8.6.3. Troubleshooting Scheduled Tasks
    7. 8.7. Using Event Viewer
    8. 8.8. Summary
    9. 8.9. Exam Essentials
    10. 8.10. Review Questions
    11. 8.11. Answers to Review Questions
  14. 9. Configuring Backups and Recovery
    1. 9.1. Safeguarding Your Computer and Recovering from Disaster
    2. 9.2. Using Advanced Boot Options
      1. 9.2.1. Starting in Safe Mode
      2. 9.2.2. Enabling Boot Logging
      3. 9.2.3. Using Other Advanced Boot Options Menu Modes
    3. 9.3. Using the Startup Repair Tool
    4. 9.4. Maintaining Windows 7 with Backup and Restore
      1. 9.4.1. Creating a Backup
      2. 9.4.2. Restoring Files from a Backup
      3. 9.4.3. Using Advanced Backup Options
        1. 9.4.3.1. Creating a System Image
        2. 9.4.3.2. Restoring an Image
      4. 9.4.4. Using System Protection
        1. 9.4.4.1. Creating Restore Points
        2. 9.4.4.2. Restoring Restore Points
      5. 9.4.5. Troubleshooting System Restore
    5. 9.5. Summary
    6. 9.6. Exam Essentials
    7. 9.7. Review Questions
    8. 9.8. Answers to Review Questions
  15. A. About the Companion CD
    1. A.1. What You'll Find on the CD
      1. A.1.1. Sybex Test Engine
      2. A.1.2. PDF of Glossary of Terms
      3. A.1.3. Adobe Reader
      4. A.1.4. Electronic Flashcards
    2. A.2. System Requirements
    3. A.3. Using the CD
    4. A.4. Troubleshooting
      1. A.4.1. Customer Care
  16. Glossary