You are previewing MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians.
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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

Book Description

Covers the critical information you need to know to score higher on your 70-623 exam!

  • Install and upgrade Windows Vista

  • Customize and configure Windows Vista including Windows Aero, Media Center, and Media Player

  • Install and maintain applications

  • Configure and troubleshoot Windows Update and Microsoft Update

  • Protect data with the Backup and Restore Center

  • Configure, troubleshoot, and repair network connectivity

  • Troubleshoot performance and reliability issues

  • Configure and troubleshoot Windows security features including the Security Center, User Account Control, Windows Defender, dynamic security for Internet Explorer 7, and Windows Firewall

  • Install, configure, and troubleshoot peripheral devices, such as mobile devices, digital cameras and camcorders, media devices, printers, and fax systems


    David R. Miller holds many certifications, including SME, MCT, MCITPro, MCSE Windows 2003, CISSP, LPT, and CEH. Performing as a Subject Matter Expert (SME), David has written numerous certification curricula, books, and information systems certification exams for companies such as Microsoft and Logical Security. Specializing in security topics, he has written and performed in several technical and security-related training videos. He currently writes, lectures, and consults on these topics.

    Paul A. Mancuso holds many certifications, including SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000, and 2003. In addition to being an author of training curricula for the National IT Training and Certification Institute (NITTCI), he has recently worked as a Microsoft Subject Matter Expert on Microsoft Windows Vista and Microsoft Exchange Server 2007.

    CD Features MeasureUp Practice Questions!

  • Detailed explanations of correct and incorrect answers

  • Multiple test modes

  • Random questions and order of answers

  • Coverage of each 70-623 exam objective

  • Table of Contents

    1. Copyright
      1. Dedication
    2. About the Authors
    3. Acknowledgments
    4. We Want to Hear from You!
    5. Reader Services
    6. Introduction
      1. The Microsoft Certification Program
        1. Microsoft Certified Technology Specialist
        2. Microsoft Certified IT Professional
      2. Microsoft Certified Technology Specialist: Windows Vista, Configuration
      3. Taking a Certification Exam
      4. Tracking Certification Status
      5. About This Book
        1. Chapter Format and Conventions
        2. Exam Topics
    7. Self-Assessment
      1. Microsoft Certification in the Real World
        1. The Ideal Microsoft Certification Candidate
        2. Put Yourself to the Test
          1. Educational Background
          2. Hands-On Experience
      2. How to Prepare for an Exam
        1. Studying for the Exam
        2. Testing Your Exam Readiness
        3. Assessing Readiness for Exam 70-623
      3. Dealing with Test Anxiety
      4. Day of the Exam
    8. 1. Install and Upgrade Windows Vista
      1. Evaluating the Computing Environment
        1. Selecting the Appropriate Windows Vista Edition
        2. Identifying the Hardware Requirements
          1. Windows Vista Upgrade Advisor
          2. Hardware Compatibility List
      2. Preparing to Install Windows Vista
        1. Performing a Clean Installation of Windows Vista
          1. Performing a Migration to Windows Vista
            1. Windows Easy Transfer
            2. User State Migration Tool (USMT) 3.0
        2. Installing Windows Vista via an Upgrade
        3. Installing Windows Vista over a Previous Copy of Windows
      3. Troubleshoot and Resolve Installation Issues
        1. Dual Boot
        2. Boot Configuration Data
        3. Preserving Installed Applications
      4. Troubleshoot and Resolve Post-Installation Issues
        1. Windows Vista Performance Issues
        2. Password Issues
      5. Troubleshooting Windows Vista Startup
        1. Using the System Configuration Utility (MSConfig.exe)
        2. Safe Mode
        3. Using Windows Vista System Recovery Options
          1. Startup Repair
          2. System Restore
          3. Windows Complete PC Backup and Restore
          4. Windows Memory Diagnostic Tool
          5. Command Prompt
      6. Exam Prep Questions
      7. Answers to Exam Prep Questions
      8. Suggested Readings and Resources
    9. 2. Windows Vista Post-Installation Tasks
      1. Windows Sidebar
      2. Windows Aero
        1. Taskbar Thumbnails
        2. Windows Flip
        3. Windows Flip 3D
      3. User Accounts: Standard User Versus Administrator User
        1. Creating Users
        2. What Can the Standard User Do?
        3. How Can I Tell What the Administrator Can Do?
      4. Configuring Applications for Users
        1. The Program Compatibility Assistant
        2. The Program Compatibility Wizard
        3. The Compatibility Tab
        4. The Application Compatibility Toolkit v5
        5. Privilege Level
        6. Bad Installation
        7. 64-Bit and 32-Bit CPUs
        8. Permissions Settings
          1. Determining Effective Permissions for the Interactive User
          2. Determining Effective Permissions for the Network User
          3. Permissions Required to Run Applications
      5. Optimizing Performance
        1. Task Manager
        2. Performance Information and Tools
        3. Reliability and Performance Monitor
        4. Improving Disk Performance
          1. Defragmenting the Hard Drive
          2. Redundant Array of Independent Disks (RAID)
        5. ReadyBoost
      6. Media Center
        1. Digital Rights Management (DRM)
        2. Media Player
        3. Media Center Extender
      7. Exam Prep Questions
      8. Answers to Exam Prep Questions
      9. Suggested Readings and Resources
    10. 3. Managing Windows Vista Security
      1. The Windows Security Center
      2. Windows Firewall
        1. Windows Firewall with Advanced Security
      3. Windows Update
        1. Manual Updates
        2. Automatic Updates
          1. Permissions Problems Resolved
          2. Corrupted Update Files in the Updates Store
          3. Troubleshooting Other Update Problems
      4. Windows Defender and Other Defenses Against Malware
        1. Defender’s Logging Capabilities
        2. Microsoft’s SpyNet Program
        3. Configuring the Windows Defender Service
        4. MSConfig.exe
        5. The Hosts File
        6. Removing Malware
        7. RootkitRevealer
      5. Parental Controls
      6. Configure and Troubleshoot Security for Windows Internet Explorer 7
        1. Pop-Up Blocker
        2. Phishing Filter
        3. Internet Explorer’s Protected Mode
        4. Fix Settings for Me Option
        5. Cookie Handling
        6. ActiveX Opt-In
        7. The Security Status Bar
          1. White
          2. Green
          3. Yellow
          4. Red
        8. Digital Certificates
        9. Clear the Browsing History, Cached Content, Cookies, Forms Data, and Saved Passwords
      7. User Account Control
        1. Behavior of the Elevation Prompt for Standard Users
        2. Behavior of the Elevation Prompt for Administrators in Admin Approval Mode
      8. Protecting Data with the Backup and Restore Center
        1. Performing a Backup
        2. Performing a Restore
      9. Exam Prep Questions
      10. Answers to Exam Prep Questions
      11. Suggested Readings and Resources
    11. 4. Configure, Troubleshoot, and Repair Networking
      1. Configure and Troubleshoot Network Protocols
        1. Configuring Internet Protocol Version 4
          1. IP Addresses
          2. DHCP
          3. Alternate Configuration
          4. APIPA
          5. DNS
        2. NetBIOS and WINS
        3. Network Address Translation
        4. Configuring TCP/IP Version 6
          1. IPv6 Addressing Explained
          2. IPv6 Configuration
      2. Configure Network Services at the Client Level
        1. Network and Sharing Center
        2. Network Profiles
        3. Network Setup Wizard
        4. Network Map
        5. Network Discovery
        6. Configuring Sharing and Discovery
      3. Troubleshoot Resource Access and Connectivity Issues
        1. Troubleshooting Connections Using Network Diagnostics Framework
          1. Diagnosing and Repairing a Connection
          2. Troubleshooting with Telnet
        2. Troubleshooting TCP/IP Configuration
          1. Ensuring IPv4 Usage in Troubleshooting Internet Access
          2. Troubleshooting TCP/IPv4 Addressing and TCP/IPv6 Addressing
          3. Using Static IP Addressing
          4. Netsh and NIC Troubles
        3. DNS Name Resolution Troubleshooting
        4. Other Troubleshooting Tools
          1. PING
          2. Tracert and PathPing
          3. Netstat
        5. Configuring Microsoft File and Printer Sharing and Client Access to Microsoft Resources
        6. Troubleshooting Guidelines
      4. Configure and Troubleshoot Wireless Networking
        1. 802.11 Wireless Standards
        2. Wireless Basics
        3. Managing Wireless Connectivity
        4. Wireless Security
          1. Stopping the SSID Broadcasts
          2. MAC Address Filtering
          3. Static IP Addressing
          4. Authentication and Encryption Methods to Wireless Security
        5. Troubleshooting Wireless Connections
      5. Configure Network Security
        1. File and Printer Share Security
        2. Secure Files and Printer Shares with Access Control Lists
          1. Public Folder Sharing
          2. Creating and Configuring Folder Shares
          3. NTFS File Permissions
          4. Print Permissions
        3. Windows Firewall
      6. Exam Prep Questions
      7. Answers to Exam Prep Questions
      8. Suggested Readings and Resources
    12. 5. Install, Configure, Troubleshoot, and Repair Windows Vista
      1. Connecting Peripherals to Windows Vista
        1. Bluetooth
        2. Infrared (Ir)
        3. USB Connections
      2. Installing, Configuring, and Troubleshooting Mobile Devices
        1. Windows Media Player
        2. Windows Mobile Device Center
      3. Install, Configure, and Troubleshoot Digital Cameras and Camcorders
        1. Digital Cameras
        2. Digital Camcorders
      4. Install, Configure, and Troubleshoot Media Devices
        1. PC Phone Calling and Videoconferencing
        2. Video Recording and Playback
      5. Install, Configure, and Troubleshoot Printers, Fax Machines, and Copy Devices
        1. Printer Sharing
      6. Repair a Corrupted Operating System
        1. Last Known Good Configuration
        2. Safe Mode
        3. Boot Configuration Data
        4. Boot from Installation Media
        5. System Restore
        6. Complete PC Backup and Restore
        7. Complete PC Restore
        8. System File Checker (SFC)
        9. One Last “Oops” to Handle—Convert x: /FS:NTFS
      7. Exam Prep Questions
      8. Answers to Exam Prep Questions
      9. Suggested Readings and Resources
    13. Practice Exam 1
    14. Answer Key to Practice Exam 1
      1. Answers at a Glance to Practice Exam 1
      2. Answers with Explanations
    15. Practice Exam 2
    16. Answer Key to Practice Exam 2
      1. Answers at a Glance to Practice Exam 2
      2. Answers with Explanations
    17. A. What’s on the CD-ROM
      1. Multiple Test Modes
        1. Study Mode
        2. Certification Mode
        3. Custom Mode
      2. Attention to Exam Objectives
      3. Installing the CD
      4. Creating a Shortcut to the MeasureUp Practice Tests
      5. Technical Support
    18. Glossary
    19. Exam Cram Exam 70-623 Cram Sheet
      1. Installing and Upgrading Windows Vista
      2. Configuring and Troubleshooting Post-Installation System Settings
      3. Configuring Windows Security Features
      4. Configuring, Troubleshooting, and Repairing Network Connectivity
      5. Troubleshooting and Repairing Windows Vista