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Maximizing Your Sales with Microsoft® Dynamics™ CRM 2011 by Adam Kachinske, Timothy Kachinske, Edward Kachinske

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Chapter 20. Creating Business Units and Teams

Working with business units

In Microsoft Dynamics CRM, your organization is made up of business units. Within each business unit, you can define teams of users. Your permissions may be limited to records owned within your business unit. For example, you may have security permissions to delete contacts across the entire organization. You might be restricted to deleting contacts owned by users within your business unit, or you might only be able to delete contacts that you own.

Task A Creating a business unit

A business unit is a group of users within your company that work on a common objective. General Motors is a large company, and business units within that ...

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