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Maximizing Your Sales with Microsoft® Dynamics™ CRM 2011 by Adam Kachinske, Timothy Kachinske, Edward Kachinske

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Chapter 15. Service Scheduling

Viewing the service calendar

The service calendar is a central area that you can use to schedule service-related activities for any user in your organization. You can use the service calendar to track appointments, service activities, conflicts, resources, and other service-related items.

Task A Viewing the service calendar

Use the service calendar to quickly see available timeslots for scheduling service-related activities or appointments. The service calendar keeps track of when users are free, and it also tracks times when required resources, facilities, and equipment are available for a service ...

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