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Maximizing Your Sales with Microsoft® Dynamics™ CRM 2011 by Adam Kachinske, Timothy Kachinske, Edward Kachinske

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Chapter 11. Sending E-mail

Sending e-mail

E-mail is the most commonly used method of business communication today, and Microsoft Dynamics CRM makes it easy to send e-mail through Outlook or via the web-based Microsoft Dynamics CRM client. However you send e-mails, it’s easy to attach them back to records—giving you a valuable history of communication on the record level.

Task A Sending a template-based direct e-mail

If you are using the web client for Microsoft Dynamics CRM, you can send e-mails to your customers right from within Internet Explorer. E-mails sent from Microsoft Dynamics CRM will come from your e-mail address, and a history of the e-mail having been sent will be created ...

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