Every organization has goals. A salesperson might need to generate $30,000 of revenue in a quarter. A service technician might be required to close 15 service cases every week. In CRM, you can create and track goals for employees in your organization.
For a monetary goal, you would use an “amount” goal metric. You might, for example, want a salesperson to generate a certain amount of revenue in closed opportunities within a specified period. Before you can create a goal for this salesperson, you would need to create a revenue goal metric.