Index
A Force for Change: How Leadership and Management Differ (Kotter)
Account financials
Argyris, Chris
Audit protocols
Bill of Materials
BOM. See Bill of Materials
Boston Beer Case
BPM. See Business process management
BRP. See Business process reengineering
Business knowledge
Business process analysis
Business process design
Business processes
Business process management
Business process outsourcing
Business process reengineering
Business Suite
Business Warehouse
BW. See Business Warehouse
Champy, James
Change management process
Chief information officer
CIO. See Chief information officer
Client server architecture
Cloud
Commercial, off-the-shelf applications platforms
Compensation programs
Components of effective leadership
Consolidation
Continuous improvement programs
Cool tools
COTS. See Commercial, off-the-shelf applications platforms
CRM. See Customer relational management
Crosby Quality Program
Cross-functional
Cultural barriers and enablers
Cultural norms
Customer relationship management
Dashboards
Data center
Data warehouses
Deming, W. Edwards
Destructive incentives
Engineered solutions
Enterprise applications platforms
Enterprise Resource Planning
Enterprise risk management
ERP implementations
ERP. See Enterprise Resource Planning
ESC. See Executive Steering Committee
Executive barriers
Executive Steering Committee
Expectations management
Fault tree analysis
Functional training
Governance process ...
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