Contents

Introduction

Chapter 1: Reality Check: The Permeating Trends of Social Media and Social Business

Convergence of Information and Communication

Social Media’s Permeation of Industry and Corporate Discipline

Big Social Data and the Accessibility of Public Information

Chapter 2: A Social Media Strategy: The Framework for the Ever-Changing World of Social Media

Why is there a Need for a Social Media Strategy?

The Ever-Changing Spectrum of Social Media

PDCA: A Logical Framework for Social Media Strategy Creation

The Essential Components in Any Social Media Strategy

Chapter 3: Determining Objectives and Background for Your Social Media Program

Business Objectives and Projected Outcomes

Target Demographic Group

Target Market Focus

Branding Guidelines

Chapter 4: Auditing Your Social Media Program

Existing Digital Properties and Marketing Channels

Social Media Audit

Industry Role Models Competitive Analysis

Chapter 5: Core Elements and Concepts in Your Social Media Strategy

Branding

Content

Curation

Channels

Frequency

Engagement

Listening

Campaign

Influencers

Brand Ambassadors

Crisis Management

Chapter 6: Blogging as an Essential Part of Every Social Media Strategy

Home Base

Social Voice

Search Engine Optimization (SEO) and Inbound Marketing

Wordpress

Content Buckets

Chapter 7: Maximizing Your Facebook Presence

Edgerank

Engagement

Facebook Ads

Facebook Campaigns

Facebook Insights

Chapter 8: Maximizing Your Twitter Presence

Public Nature

Social Media Dashboards

Content Curation

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