OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors
Modeling Service Systems by Ralph Badinelli
Service Thinking: The Seven Principles to Discover Innovative Opportunities by Hunter Hastings and Jeff Saperstein
Profiting From Services and Solutions: What Product-Centric Firms Need to Know by Valarie A. Zeithaml, Stephen W. Brown and Mary Jo Bitner
People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything by Hazim Dahir, Bil Dry, and Carlos Pignataro
Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Toshiaki Kurokawa
All Services, All the Time: ...
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