Mastering Zabbix - Second Edition

Setting up Zabbix to integrate with Request Tracker

Our goal is to define a Zabbix action step that, when executed, will:

• Create a ticket with all the relevant event information
• Link the ticket back to the Zabbix event that generated it
• Acknowledge the event with a link to the ticket just created

While the first point can be covered with a simple e-mail action to RT, we need custom code to take care of the other two. The best way to do this is to define a new media type in Zabbix as a custom alert script. The script will do the following:

• Take the action message
• Parse it to extract relevant information
• Create a ticket with all custom fields and link the referrals filled out
• Get back the ticket ID
• Write a link to the created ticket in the event's acknowledgment ...