An overview of Request Tracker
Quoting from the Best Practical website:
"RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counseling and even more. Organizations around the world have been running smoothly thanks to RT for over 10 years."
In other words, it's a powerful, yet simple, open source package to display the Zabbix integration. This is not to say that it is the only issue tracking system that you can use with Zabbix; once the principles behind the following sample implementation are clear, you will be able to integrate any product with your monitoring system.
Request Tracker (RT) is a ...
Get Mastering Zabbix - Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
