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Mastering VMware Horizon 6 by Peter von Oven, Barry Coombs

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Performance issues

This is probably one of the widest subject areas; performance issues can be related to many areas, aspects, and personal opinions as well.

Users reporting performance issues

If users report poor performance, ask them to be specific; keep an issue journal, listing the time and issue, if it is a prolonged issue, and ask them following questions:

  • How are they measuring performance?
  • What time of the day do they experience the problem?
  • Are they doing something specific when they experience the problem?
  • Are they connecting from somewhere specific or from a specific device when they have the issue?

Where possible, visit the user and understand their issue in person; this will enable you to the get to the bottom of the issue with ease.

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