chapter ONE
Turbulence Crossing the Channel
Rapid change has been a feature of our world for decades, driven by technological innovation across nearly every culture and feature of a globalizing economy. If we revisit the landmark books written over thirty and forty years ago by Alvin and Heidi Toffler, Future Shock in 1970 and The Third Wave in 1980, we see just how insightful they were as turbulence began cranking up during the transformation from an industrial to information technology age. Early signs were already heralded in the 1960s with the term “turbulent environment” launched by Fred Emery and Eric Trist in 1965 (see Exhibit 1.1). However, it was not just the pace of change that they saw early on, but the disruptiveness of the current ...
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