You are previewing Mastering the Art of Feedback—Business Skills.
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Mastering the Art of Feedback—Business Skills

Book Description

Giving feedback, especially negative feedback, is one of the most difficult duties of a manager or supervisor. This Infoline describes the process of giving and receiving feedback and shows you how to improve your feedback skills. The issue offers a feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills.