Chapter 1. Overview of Operations Management
Before we delve into the technology at hand, the System Center Configuration Manager product, it's important to define what operations management is, what it defines, and why we need it. As an IT manager, you are not responsible for certain key business activities. When those activities are being processed on your servers, however, you become a critical piece of the puzzle in overall IT systems management. You may control the SQL servers, but they house information that is critical to day-to-day operation of the Billing department, for example. Suddenly, you start to see how everything ties together. A missing or damaged link in the chain, or an unplanned removal of the chain, may cause much more ...
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