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Mastering Skype for Business 2015

Book Description

Authoritative, hands-on guidance for Skype Business administrators

Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer.

Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to:

  • Design, configure, and manage IM, voice mail, PBX, and VoIP
  • Connect to Exchange and deploy Skype for Business in the cloud
  • Manage UC clients and devices, remote access, federation, and public IM
  • Automate management tasks, and implement cross-team backup-and-restore

The 2015 version is the first Skype to take advantage of the Windows 10 'touch first' capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.

Table of Contents

  1. Introduction
    1. What You Need to Run Skype for Business Server 2015
    2. What’s Inside
    3. The Mastering Series
    4. Conventions Used in This Book
    5. How to Contact the Author
  2. Part 1 Fundamentals
    1. Chapter 1 What’s in Skype for Business?
      1. Understanding the Skype for Business Client
      2. Understanding Skype for Business Server 2015
      3. Understanding the Voice Capabilities
      4. Understanding the Unified Communications Managed API Capabilities
      5. The Bottom Line
    2. Chapter 2 Standards and Protocols
      1. Understanding SIP’s Origins
      2. The Session Initiation Protocol in Depth
      3. The Bottom Line
    3. Chapter 3 Security
      1. Securing External Access
      2. Understanding Core Security
      3. Providing Security Administratively
      4. The Bottom Line
    4. Chapter 4 Desktop Clients
      1. User Clients
      2. Client Configuration
      3. Discovery and Connection
      4. Persistent Chat Client
      5. Conferencing Clients
      6. Virtualized Clients
      7. Legacy Clients
      8. The Bottom Line
    5. Chapter 5 Mobile Devices
      1. Mobile Client Capability
      2. Managing Mobile Clients
      3. Deploying and Configuring Mobility on Skype for Business Server 2015
      4. The Bottom Line
    6. Chapter 6 Devices
      1. USB Devices
      2. IP Desk Phones
      3. Meeting Room Devices
      4. Video Endpoints
      5. Integrating with Hardware Video Conferencing Platforms
      6. The Bottom Line
  3. Part 2 Getting Skype for Business Up and Running
    1. Chapter 7 Planning Your Deployment
      1. Capturing the Requirements
      2. Understanding the Basics
      3. Using the Capacity Planning Toolset
      4. Installation Prerequisites
      5. The Bottom Line
    2. Chapter 8 Installation
      1. Getting Up and Running with Skype for Business
      2. Completing Post-deployment Tasks
      3. Configuring External Access
      4. Executing Enterprise Deployments
      5. The Bottom Line
    3. Chapter 9 Migration and Upgrades
      1. Understanding Migration
      2. Considering Client Pain Points
      3. Migrating to Skype for Business
      4. Upgrading to Skype for Business
      5. The Bottom Line
    4. Chapter 10 Online and Hybrid
      1. Putting Skype for Business Online in Context
      2. Understanding Hybrid Voice and Cloud PBX
      3. Configuring for Office 365
      4. Configuring Skype for Business Online for Hybrid
      5. Implementing Cloud PBX
      6. Migrating to Hosted Voicemail
      7. The Bottom Line
  4. Part 3 Administration
    1. Chapter 11 Role-Based Access Control
      1. Introducing RBAC
      2. Understanding the Standard Roles
      3. Creating New Roles
      4. Manipulating Roles
      5. The Bottom Line
    2. Chapter 12 User Administration
      1. User Configuration Basics
      2. Understanding Skype for Business Policies
      3. Manipulating Policies
      4. Choosing the Right Policy for the Job
      5. The Bottom Line
    3. Chapter 13 Archiving and Monitoring
      1. Deploying the Architecture
      2. Configuring Policies
      3. Deploying the Reporting Pack
      4. Interpreting the Monitoring Server Reports
      5. Monitoring Service with the Management Pack
    4. Chapter 14 Planning for Adoption
      1. Understanding the Power of UC
      2. Introducing Skype for Business to Your Business
      3. The Bottom Line
    5. Chapter 15 Troubleshooting
      1. Covering the Basics
      2. Using Logging to Identify Problems
      3. Advanced Troubleshooting Methods
      4. The Bottom Line
  5. Part 4 Voice
    1. Chapter 16 Getting Started with Voice
      1. The Backstory
      2. Understanding the Voice Capabilities
      3. Understanding the Voice Architecture
      4. Configuring Enterprise Voice
      5. The Bottom Line
    2. Chapter 17 Call Admission Control
      1. Understanding Call Admission Control
      2. Designing for Call Admission Control
      3. Configuring Call Admission Control
      4. Identifying Calls on a Network
      5. Reporting on Call Admission Control
      6. The Bottom Line
    3. Chapter 18 E9-1-1 and Location Information Services
      1. Understanding E9-1-1
      2. Configuring E9-1-1
      3. Configuring Location Information
      4. The Bottom Line
  6. Part 5 Other Dependent Infrastructure
    1. Chapter 19 Extended Voice Functionality
      1. Setting Up Dial-in Conferencing
      2. Defining Response Groups
      3. Understanding Call Park
      4. Configuring Unassigned Numbers
      5. The Bottom Line
    2. Chapter 20 SQL Server
      1. Versions of SQL Server
      2. Migrating SQL Server Databases to AlwaysOn Availability Groups
      3. SQL Server Databases and Permissions
      4. The Bottom Line
    3. Chapter 21 Reverse Proxies, Load Balancers, and Gateways
      1. Configuring Load Balancers
      2. Implementing Reverse Proxies
      3. Understanding Gateways
      4. Integrating with Your PBX
      5. The Bottom Line
    4. Chapter 22 Exchange, SharePoint, and Office Web Application Server
      1. Integrating Skype for Business with Exchange
      2. Integrating Skype for Business with SharePoint
      3. Integrating Skype for Business Server with Office Web Application Server
      4. The Bottom Line
    5. Chapter 23 Skype for Business 2015 Development
      1. Understanding Development Options
      2. Configuring the Infrastructure
      3. The Bottom Line
  7. Appendices
    1. Appendix A The Bottom Line
      1. Chapter 1: What’s in Skype for Business
      2. Chapter 2: Standards and Protocols
      3. Chapter 3: Security
      4. Chapter 4: Desktop Clients
      5. Chapter 5: Mobile Clients
      6. Chapter 6: Devices
      7. Chapter 7: Planning Your Deployment
      8. Chapter 8: Installation
      9. Chapter 9: Migration and Upgrades
      10. Chapter 10: Online and Hybrid
      11. Chapter 11: Role-Based Access Control
      12. Chapter 12: User Administration
      13. Chapter 13: Archiving and Monitoring Roles
      14. Chapter 14: Planning for Adoption
      15. Chapter 15: Troubleshooting
      16. Chapter 16: Getting Started with Voice
      17. Chapter 17: Call Admission Control
      18. Chapter 18: E9-1-1 and Location Information Services
      19. Chapter 19: Extended Voice Functionality
      20. Chapter 20: SQL Server
      21. Chapter 21: Reverse Proxies, Load Balancers, and Gateways
      22. Chapter 22: Exchange, SharePoint, and Office Web Application Server
      23. Chapter 23: Skype for Business 2015 Development
    2. Appendix B Introduction to PowerShell, the Skype for Business Management Shell, and Regular Expressions
      1. Why Use PowerShell?
      2. Understanding Command Syntax
      3. Managing Output
      4. Running Scripts
      5. Using Regular Expressions
    3. Appendix C Using Persistent Chat Effectively
      1. Introduction to Persistent Chat
      2. Examples of Role-Based Solutions for Persistent Chat
      3. Integrate your Systems
      4. Examples of Industry-Based Solutions for Persistent Chat
      5. Better “Unification” of Data
  8. EULA