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Mastering ServiceNow by Martin Wood

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Configuration Automation

Cloud Provisioning is a quick and easy way to generate new virtual machines. With a few clicks, a requester can select the image they want, and ServiceNow will work with the host's API to get it running. The virtual machines may be used to add extra resources to a live system, or perhaps, for testing new versions. In either case, they will need to be configured to meet the needs of what they are hosting:

  • An application server may need a specific version of Java installed
  • A secure web server will need certificates to be installed and maintained
  • A database will need the right user access permissions and security settings

While a recent image may provide the basic configuration, it is not feasible to create a completely comprehensive ...

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