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Mastering ServiceNow by Martin Wood

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Building your own BSM with Discovery

ServiceNow Discovery gives you the ability to create relationships between CIs, build connections between applications, and even create and link to Business Services with Application Profile Discovery.

Discovery is a very feature-rich and incredibly customizable application. It allows you to tweak and change exactly what the system does at almost every point, meaning that it can quickly seem complex. Due to this, there is little need for customization since there are plenty of opportunities to add custom scripts and logic without creating or editing Business Rules and Script Includes.

Since many of the default options are very sensible, it is eminently possible to start finding devices in only a few minutes. ...

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