Our ServiceNow project for Gardiner Hotels has so far concentrated on business-focused process functionality. This included creating simple data structures for storing information about our guests, then we moved on to task-based workflows, and most recently, we looked at building complex, custom user interfaces. While Chapter 6, Exchanging Data – Import Sets, Web Services, and Other Integrations, did explore some of the ways in which two systems could integrate together, there is more capability in ServiceNow. In addition to automating your business, ServiceNow can automate your IT infrastructure.
In this chapter, we will look into the following areas: