The CMS uses standard web technologies to create a user-friendly and accessible interface. HTML and CSS are used to define layouts, style content, and display information.
This chapter assumes that you have a working knowledge of CSS and HTML. There are many resources on the Internet that will teach the basics.
The Mozilla Developer Network (MDN), which can be found at https://developer.mozilla.org/, is a great place to start.
A CMS implementation is approached slightly differently than other configurations. Building a portal involves more graphic design than a ServiceNow development. So, the first step often involves building wireframe diagrams that mock up what the site might look like on paper. This generally includes ...