ServiceNow is a great platform to manage data. Tools such as Graphical Workflow, Business Rules, and Client Scripts make it easy for you to create a service-management-oriented application that processes information quickly and efficiently. However, function without form makes for an unappealing experience! Many companies have design patterns that their users understand. Taking advantage of this will make your applications much more trustworthy, accessible, and easy to use.
In this chapter, we will examine some of the capabilities in ServiceNow to change the look and feel of ServiceNow and make it work the way you want it to. These include: