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Mastering ServiceNow by Martin Wood

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Upgrading ServiceNow

ServiceNow has a quite unique upgrade capability due to its cloud-based, single-tenant architecture. Releases happen more frequently in ServiceNow than boxed software, with new functionality being released around once or twice a year. However, unlike multitenancy architectures, the customer is more in control of when and how often each upgrade occurs.

The release roadmap and methodology that ServiceNow follows is constantly being refined, but as of 2015, the following strategy applies:

Category

Example name

Contains

Frequency

Feature release

Calgary, Dublin, Eureka, Fuji, Geneva

This contain new functionality and many fixes

Twice a year

Patch release

Patch 1

This contains a bundle of bug fixes.

As needed

Hotfixes ...

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