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Mastering ServiceNow by Martin Wood

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Recording configuration in Update Sets

Moving data via XML is useful, but what if the platform automated the process for you? In fact, what if the platform watched what you were doing and recorded the changes that you made to the records that matter? This is essentially a description of Update Sets.

An Update Set is a container for configuration. By navigating to System Update Sets > Local Update Sets, you can create a new Update Set or choose an existing one. By ticking the My Current Set checkbox or selecting it from the Update Set picker that is available in the System menu, you set a user property to tell the platform what container you want to use:

Then, whenever you make a configuration change in ServiceNow, the platform will create an entry ...

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