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Mastering ServiceNow by Martin Wood

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Serializing records to XML

As we saw in Chapter 1, Setting Up the ServiceNow Architecture, virtually everything in ServiceNow is a record. The database stores all configurations, such as Business Rules, UI Policies, and Contextual Security Rules, in addition to all the data, such as users, groups, and tasks. We also saw in Chapter 6, Exchanging Data – Import Sets, Web Services, and Other Integrations, how data can be exported to CSV and Excel from a list or via a URL parameter. However, ensuring that every part of the record is stored so that it can be reconstructed perfectly is difficult using just these methods. What if you want to move data between instances even keeping the sys_id the same?

In order to get an exact representation of a database ...

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