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Mastering ServiceNow by Martin Wood

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Accessing the system internals

The system logs tend to focus on what is happening inside the application layer. ServiceNow also lets you dig deeper into the nuts and bolts of the server. Lots of statistics are available, including summaries of performance indicators, thread statistics, and more database information.

Understanding the ServiceNow Performance homepage

System Administrators can access the Performance home page by navigating to Self-Service > Homepage and then selecting ServiceNow Performance in the Switch to page… selection box.

The top controls specify the time range and the size of the graph. (I always select Extra Large!)

Understanding the ServiceNow Performance homepage

The other controls ...

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