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Mastering ServiceNow by Martin Wood

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Dealing with other performance issues

The hints and tips in this book try to give the best possible experience of a ServiceNow instance to its users: administrators, fulfillers, and requesters alike. Tricks such as using client-side code to check a form before submission can really help the system feel faster.

However, performance issues can occur. An out-of-date browser, running on a slow terminal server, whose virus-checking tools are checking Client Scripts can quickly frustrate a user. Most of the time, there is no single issue that causes performance problems, but there will be a combination of multiple factors, such as these:

  • The Transaction Log has a GZipped column. Research the circumstances of any user where this is false—this is a red ...

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