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Mastering ServiceNow by Martin Wood

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Tracking each page request

Each time that a user attempts to access something in ServiceNow—a list, a form, or anything else—the request is logged along with several useful data points:

  • The exact date and time at which the request was managed
  • The type of item, which includes Form, List, Scheduler, Report, SOAP, and so on

    Note

    Although the majority of events are logged in the transaction log, some are not and AJAX requests are a notable exception.

  • The URL that often includes the query or record that was being accessed. For example, /u_maintenance_list.do?sysparm_query=active=true

    Tip

    If the request is an update to a record, this will most likely occur through a UI Action. The Action Name of the UI Action is recorded in a URL parameter called sys_action ...

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