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Mastering ServiceNow by Martin Wood

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Using the debugging tools

If the reason for an error is not immediately obvious, then it is time to use debuggers. Debuggers provide an insight into what the platform processes and the decisions it takes. This can even include watching all the database activity with a SQL debugger. There are many other tools too!

The session debuggers can be found by navigating to System Diagnostics > Session Debug. Once activated, they will continue throughout your session and provide you with feedback until you choose to stop (by navigating to System Diagnostics > Session Debug > Disable all), log out, or your session times out. This means that you can enable debugging and then impersonate a user; the debugging will continue. This is critically helpful when you ...

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