O'Reilly logo

Mastering ServiceNow by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Authenticating users

Most of the content in a ServiceNow instance is private and not available to the public Internet. To control what users can see and do, you need to know who they are, and to do so with some proof. There are many different authentication mechanisms in ServiceNow, ranging from a simple username and password to complex industry standard protocols such as SAML and OpenID.

Using internal authentication

The standard way to log into an instance is with a username and password. The User table contains User ID and password fields. When an unauthenticated user accesses the instance, a login form is provided to them. Their entered values are compared, and if they match, a session is created, the roles associated with that user are recognized, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required