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Mastering ServiceNow by Martin Wood

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Building custom interfaces

Web Service Import Sets and Direct Web Services provide a simple way to have a remote system send or retrieve data. However, beyond specifying the fields in Import Sets, the methods and schema are not configurable. What if you wanted a more flexible system?

Creating Scripted Web Services

A Scripted Web Service creates a Web Service with a single function. Two related lists let you specify the input and output parameters to generate a WSDL, and a single script field determines the processing. In it, the input parameters are represented with a global variable called request, while the output parameters is a variable called response.

Scripted Web Services are great when more processing needs to happen in ServiceNow, and especially ...

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