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Mastering ServiceNow by Martin Wood

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Bringing it in using Import Sets

SOAP and REST Direct Web Services allow you to insert or update data directly in a table. It is like having all the fields available in a form, without any UI Policy, Client Scripts, or other browser-based checks. This means it is very easy to create and edit data – but also uncontrolled and unchecked. Unlike in Easy Import, Business Rules are run, but the data format must still match that of ServiceNow. When populating the Priority field for a Maintenance task, one of the choice values must be supplied.

Import Sets is a set of technologies that work together to bring data into ServiceNow. It follows a particular pattern:

  1. Importing from a Data Source, which specifies what the data is and where it is stored. This ...

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