SOAP and REST Direct Web Services allow you to insert or update data directly in a table. It is like having all the fields available in a form, without any UI Policy, Client Scripts, or other browser-based checks. This means it is very easy to create and edit data – but also uncontrolled and unchecked. Unlike in Easy Import, Business Rules are run, but the data format must still match that of ServiceNow. When populating the Priority field for a Maintenance task, one of the choice values must be supplied.
Import Sets is a set of technologies that work together to bring data into ServiceNow. It follows a particular pattern: