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Mastering ServiceNow by Martin Wood

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Reporting

You've already run reports in ServiceNow. Choosing what data you get, by picking the columns you want and adding the filters you need, is all part of using lists. Some times, this is all you need. Want to know how many Maintenance requests there have been today? Create the appropriate filter and then have a look at the record count. Easy!

Do you want to keep this data somewhere? From the standard list interface, right-click on the column headings and choose Export. You'll have a choice of Excel, CSV, XML, and several different PDF formats. The detailed versions of the PDF exports not only include the list, but also the forms of each record. There is even a Print icon on the top right of the interface, near the Logout button.

Tip

The columns ...

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