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Mastering ServiceNow by Martin Wood

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Sending e-mail notifications

E-mail is ubiquitous. It is often the primary form of communication in business, so it is important that ServiceNow has good support. It is easy to configure ServiceNow to send out communications to whoever needs to know.

There are a few general use cases for e-mail notifications:

  • Action: Asking the receiver to do some work
  • Informational: Giving the receiver an update or some data
  • Approval: Asking for a decision

    While this is similar enough to an action e-mail, it is a common enough scenario to make it independent.

We'll work through these scenarios in order to understand how ServiceNow can help.

Tip

There are obviously a lot more ways you can use e-mails. One of them is for a machine-to-machine integration, such as e-bonding. ...

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