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Mastering ServiceNow by Martin Wood

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Drag-and-drop automation with Graphical Workflow

Chapter 2, Server-side Control, discussed how Business Rules validate data and automate functionality. But as always in ServiceNow, there is another way. Graphical Workflow provides a drag-and-drop interface to quickly and easily run a series of automated steps, much like an automated flowchart. It is heavily used in Orchestration, reviewed in Chapter 11, Automating Your Data Center.

Workflows consist of blocks called activities. An activity has outputs, usually representing the result of the activity. The outputs then connect to the next activity. The connections are called transitions. More than one activity can be running at any point in time, as a single activity may have multiple output transitions. ...

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