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Mastering ServiceNow by Martin Wood

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Chapter 4. Getting Things Done with Tasks

The first few chapters have focused heavily on the underpinnings of the ServiceNow platform: how data is stored, manipulated, processed, and displayed. With these tools, you can build almost any forms-based application. But starting from the beginning each time would be time-consuming and repetitive. To help with this, the ServiceNow platform provides baseline functionality that allows you to concentrate on the parts that matter.

If Business Rules, tables, Client Scripts, and fields are the foundations of ServiceNow, the Task table, approvals, and the Service Catalog are the ready-made lintels, elevator shafts, and staircases—the essential tried and tested components that make up the bulk of the building. ...

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