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Mastering ServiceNow by Martin Wood

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Choosing a UI Action

A UI Action is a rather grandiose name for a button. Using a button is possibly the simplest interaction that a user can make, and the UI Action performs some work after the click. (Or a tap, if the user is using a touch-screen device!)

There are several different representations of UI Actions, each displayed in a different way, available in both the form and list views.

  • Form button: This is the most accessible one. It shows up as a more recognizable button and appears at two places: at the top right and the bottom left of the form. The context bar on which the buttons are located is fixed and will always display at the top of the screen, even as you scroll down the form. This accessibility and visibility makes Form buttons ...

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