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Mastering ServiceNow by Martin Wood

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Chapter 3. Client-side Interaction

In this chapter, we explore how we can control the way in which the user works with our application. We started with the groundwork for this in Chapter 1, ServiceNow Foundations, where we looked at how data is stored in ServiceNow and displayed it on the screen using forms and lists. More recently in Chapter 2, Server-side Control, we looked at how scripts and other server-side functions are used by the instance to control and manipulate data flow.

Since ServiceNow is a web application, the majority of the interactions happen on a user's web browser. This chapter focuses on what options you have to control user experience by understanding ServiceNow's capabilities for interaction through scripts, buttons, and ...

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