O'Reilly logo

Mastering ServiceNow by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Business Rules

The home of server-side scripts in ServiceNow may be known as Business Rules. They are so called because they allow you to apply business or process logic to the applications hosted on ServiceNow. Do you want to update a remote system through an integration? Perhaps check a date? Or populate some fields automatically? Business Rules are a great way to accomplish this.

Tip

Business Rules have been simplified in the Eureka release of ServiceNow. Some common actions can now be performed without any code. However, ticking the Advanced checkbox enables the script and many other fields. For information on the simpler functions, check out the wiki link http://wiki.servicenow.com/index.php?title=Business_Rules.

Some like to think of Business ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required