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Mastering ServiceNow by Martin Wood

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Building the interface

We've already spent some time with the ServiceNow interface. But understanding some of the fundamentals of how the platform is used and what it provides deserves repeating.

If we rewind to our opening consideration that everything is in a database, ServiceNow provides two basic interfaces that we spend the majority of our time with: forms and lists. The form and the list are the two major views of data within ServiceNow. You can, of course, create custom user interfaces, and we'll cover those in Chapter 10, Making ServiceNow Beautiful with CMS and Jelly.

Lists

Lists show several records in a table, line by line. Pretty obvious, but let's break out of the frames and examine some URLs again. Remember how we navigated to a specific ...

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