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Mastering ServiceNow by Martin Wood

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Exploring the database

So you've got an instance and have logged in. Great! What can we see? We can see database records.

You may not realize it, but the homepage, the reports, and the menus to the left are all database records:

Exploring the database

Almost everything in ServiceNow is an entry in a database. When you look at the user interface, virtually everything you see—from the data typed in by a user, to log files, to how the views are structured—is stored in the instance's relational database. Even the scripts you write are kept in a string field in a record, and the files you upload are stored in chunks in the database.

Everything is built on the top of this structure. ...

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