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Mastering ServiceNow by Martin Wood

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Chapter 1. ServiceNow Foundations

This opening chapter picks out the most significant foundations of ServiceNow, starting from the bottom up. Understanding the fundamentals of the ServiceNow platform is important. It gives insight into the concepts that underpin how everything else works.

Note

Although long, the chapter is not exhaustive and does expect a basic familiarity with the ServiceNow interface. Remember to reference the ServiceNow documentation and any training material you may have.

Perhaps you've decided to build a new hotel and you want to ensure it won't fall down. The architect's drawings need to be understood and the right building materials ordered. It's costly (and career limiting!) if it collapses in the week after opening!

In this ...

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