Summary
In this chapter, first you learned about report types and how to create custom report types. Then, we moved ahead and discussed the different report formats available in Salesforce. We also spoke about building an exception report with cross filters and bucket fields, followed by dynamic dashboards and dashboard filters. At the end, we went through the concept of a reporting snapshot. In the next chapter, we will discuss various concepts related to mobile and e-mail administration in Salesforce.
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