Chapter 7. Optimizing Business Processes with Visual Workflow and Approval Processes
In the previous chapters, we discussed Salesforce Service Cloud. Service Cloud is a product designed to automate support processes. By implementing it, you can boost your support agents' productivity by allowing them to manage customer issues in a faster and simpler way. This chapter will start with an overview of Visual Workflow and its benefits. We will then take the discussion forward to the various business requirements where we can use Visual Workflow. Then, we will go through Visual Workflow's basic concepts. In addition to this, we will also look at how to set up an approval process in Salesforce. The following topics will be covered in this chapter:
- Business ...
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