7. Managing Project Human Resources

Learning Objectives

After reading this chapter, you should be familiar with:

• Importance of managing project human resources

• Scope of managing project human resources

• Mechanism of managing human resources

• Process flow for managing project human resources

• Project work and team performance management

• Tools for effective team management

• Project manager soft competencies

• Project team conflict management techniques

“Project managers function as bandleaders who pull together their players each a specialist with individual score and internal rhythm. Under the leader’s direction, they all respond to the same beat.”

—L.R. Sayles, Professor Emeritus, Columbia University Graduate School of Business

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