Book description
Learn powerful communications and stakeholder management techniques that dramatically improve your ability to deliver projects successfully! Unlike other project guides, which address these issues only in passing, Mastering Project Human Resource Management offers practical, real-world guidance, in-the-trenches insights, and proven applications. You'll learn how to:
Identify stakeholders and initiate communications
Plan for effective HR, communications, and stakeholder management
Build, develop, and manage project teams capable of powerfully effective communication and stakeholder engagement
Monitor, control, and optimize the effectiveness of your communication and engagement
This book is part of a new series of six cutting-edge project management guides for both working practitioners and students. Like all books in this series, it offers deep practical insight into the successful design, management, and control of complex modern projects. Using real case studies and proven applications, expert authors show how multiple functions and disciplines can and must be integrated to achieve a successful outcome. Individually, these books focus on realistic, actionable solutions, not theory. Together, they provide comprehensive guidance for working project managers at all levels, as well as indispensable knowledge for anyone pursuing PMI/PMBOK certification or other accreditation in the field.
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Contents
- About the Author
- Introduction
-
Section I: Initiating Stage
-
1. Stakeholder Identification and Analysis
- Learning Objectives
- What Is a Stakeholder?
- Types of Stakeholders
- Stakeholder Identification and Analysis
- Summary
- Key Terms
- Case Study: From Shopping Mall Project to an Outlet Mall Project—A Case Study for a Stakeholder Analysis
- Conclusion
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
1. Stakeholder Identification and Analysis
-
Section II: Planning Stage
-
2. Planning Human Resource Management
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Plan Project Human Resource Management
- Understand the Project Framework and Approach
- Determine the Resources Required to Complete the Project Work
- Understand the Project Environment
- Consult the Historical Organizational Project Artifacts
- Consult Subject Matter Experts
- Understand Organizational Behavior
- Determine the Format for Documenting Project Roles and Responsibilities
- Develop the Human Resource Management Plan
- Summary
- Key Terms
- Case Study: A Case of Failed Human Resource Management Planning
- Conclusion
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
3. Planning Communications Management
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Plan Project Communications Management
- Review the Project Management Plan
- Obtain Stakeholder Information from the Stakeholder Register
- Understand the Project Environment
- Review the Historical Organizational Project Artifacts
- Utilize Appropriate Project Communication Methods and Tools
- Develop a Communications Management Plan
- Update the Current Project Documents
- Summary
- Key Terms
- Case Study: An Effective Communications Management Plan Devised to Save People from the Clutches of Cancer
- Case Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
4. Planning Stakeholder Management
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Plan for Stakeholder Management
- Understand Project Framework and Approach
- Obtain Stakeholder Information
- Understand the Project Environment
- Consult Historical Organizational Project Artifacts
- Consult Subject Matter Experts
- Perform Stakeholder Engagement Analysis
- Synthesize Stakeholder Management Planning Information
- Stakeholder Engagement Strategy
- Stakeholder Management Plan
- Summary
- Key Terms
- Case Study: First City Bank Implements an ERP System
- Case Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
2. Planning Human Resource Management
-
Section III: Developing and Managing (Executing) Stage
- 5. Acquiring Project Human Resources
-
6. Developing Project Human Resources
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Develop Project Human Resources
- Review Project Staff Assignments
- Review Human Resource Management Plan
- Determine Resource Availability
- Utilize Project Human Resource Management Tools
- Coaching and Training
- Team-Building Activities
- Tips for Effective Team Building
- Kickoff Meetings
- Ground Rules
- Co-Location
- Recognition and Rewards
- Human Resource (Team Member) Assessments
- Conduct Team Performance Assessments
- Update Project Environment Information
- Check Point: Measuring the Success of Team Development Efforts
- Summary
- Key Terms
- Case Study: A Focus on Competency Development and Training Doubles the Success Rate of New Initiatives
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
7. Managing Project Human Resources
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- Basic Control Process
- Baseline, Planned, or Reference Input
- Actual Input
- Control Process
- Feedback
- How to Manage Project Human Resources
- Review Project Staff Assignments
- Review Human Resource Management Plan
- Monitor and Control Team Performance
- Baseline, Planned, or Reference Input (Wanted Team Performance)
- Actual Input (Assessed Team Performance)
- Determine Team Performance Variance
- Feedback
- Review Project Work Performance Status Reports
- Utilize Project Human Resource Management Tools
- Interpersonal Skills
- Project Performance Evaluations
- Team Conflict Management
- Manage Issues
- Manage Change Requests
- Update Project Management Plan
- Update Project Current, Operational, or Living Documents
- Update Project Environment Information
- Update Historical Organizational Project Artifacts
- Summary
- Key Terms
- Case Study: Omega Machine
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
8. Managing Project Communications
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Manage Project Communications
- Review Communications Management Plan
- Process Work Performance Reports
- Understand Project Environment
- Review Historical Organizational Project Artifacts
- Use Project Communications Management Tools
- Information Management Systems
- Performance Reporting
- Conduct Project Communications
- Update Project/Communications Management Plans
- Update Current Project Documents
- Update Historical Organizational Project Artifacts
- Summary
- Key Terms
- Case Study: Project Communications Management: Best Practices in Practice
- Case Study Questions
- Chapter Review Questions
- Reference Notes
-
9. Managing Stakeholder Engagement
-
Learning Objectives
- Purpose
- Scope
- Timing
- Mechanism
- How to Manage Stakeholder Engagement
- Determine Whom to Engage and How to Engage
- Utilize Soft Skills Effectively
- Collect Project Changes Information
- Consult Historical Organizational Project Artifacts
- Document Change Requests Generated from Managing Stakeholder Engagement
- Document Changes to Stakeholder Requirements
- Update Project Logs and Risk Register
- Project Logs Update
- Stakeholder Register Update
- Record Updates to Historical Organizational Project Artifacts
- Summary
- Key Terms
- Case Study; Solenoid Electric India Limited—Using Its Core Values to Lead the Way in Effective Stakeholder Engagement Management
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
-
Learning Objectives
-
Section IV: Controlling Stage
-
10. Controlling Project Communications
- Learning Objectives
- Purpose
- Scope
- Timing
-
Mechanism
- How to Control Project Communications
- Obtain Communications Performance Data
- Obtain Baseline (Planned) Information
- Review Project Communications Issues
- Review Historical Organizational Project Artifacts
- Utilize Communications Control Tools
- Monitor and Control Project Communications Performance
- Baseline, Planned, or Reference Input (Wanted Performance)
- Actual Input (Assessed Communications Performance)
- Determine Communications Performance Variance
- Synthesize and Disseminate Project Work Performance Information
- Update Project Management Plan
- Update Current Project Documents
- Update Historical Organizational Project Artifacts
- Summary
- Key Terms
- Case Study
- Case Study Questions
- Chapter Review and Discussion Questions
- Reference Notes
- 11. Controlling Stakeholder Engagement
-
10. Controlling Project Communications
- Index
Product information
- Title: Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders
- Author(s):
- Release date: December 2014
- Publisher(s): Pearson
- ISBN: 9780133838091
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