You are previewing Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders.
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Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders

Book Description

Learn powerful communications and stakeholder management techniques that dramatically improve your ability to deliver projects successfully! Unlike other project guides, which address these issues only in passing, Mastering Project Human Resource Management offers practical, real-world guidance, in-the-trenches insights, and proven applications. You'll learn how to:

  • Identify stakeholders and initiate communications

  • Plan for effective HR, communications, and stakeholder management

  • Build, develop, and manage project teams capable of powerfully effective communication and stakeholder engagement

  • Monitor, control, and optimize the effectiveness of your communication and engagement

  • This book is part of a new series of six cutting-edge project management guides for both working practitioners and students. Like all books in this series, it offers deep practical insight into the successful design, management, and control of complex modern projects. Using real case studies and proven applications, expert authors show how multiple functions and disciplines can and must be integrated to achieve a successful outcome. Individually, these books focus on realistic, actionable solutions, not theory. Together, they provide comprehensive guidance for working project managers at all levels, as well as indispensable knowledge for anyone pursuing PMI/PMBOK certification or other accreditation in the field.

    Table of Contents

    1. About This eBook
    2. Title Page
    3. Copyright Page
    4. Contents
    5. About the Author
    6. Introduction
    7. Section I: Initiating Stage
      1. 1. Stakeholder Identification and Analysis
        1. Learning Objectives
        2. What Is a Stakeholder?
        3. Types of Stakeholders
          1. Policy-Level Stakeholders
          2. Implementation-Level Stakeholders
        4. Stakeholder Identification and Analysis
          1. Purpose
          2. Scope
          3. Timing
          4. Mechanism
        5. Summary
        6. Key Terms
        7. Case Study: From Shopping Mall Project to an Outlet Mall Project—A Case Study for a Stakeholder Analysis
          1. Background
          2. Why Did the Original Project Fail?
          3. New Approach
        8. Conclusion
        9. Case Study Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
    8. Section II: Planning Stage
      1. 2. Planning Human Resource Management
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Plan Project Human Resource Management
          2. Understand the Project Framework and Approach
          3. Determine the Resources Required to Complete the Project Work
          4. Understand the Project Environment
          5. Consult the Historical Organizational Project Artifacts
          6. Consult Subject Matter Experts
          7. Understand Organizational Behavior
          8. Determine the Format for Documenting Project Roles and Responsibilities
          9. Develop the Human Resource Management Plan
        6. Summary
        7. Key Terms
        8. Case Study: A Case of Failed Human Resource Management Planning
          1. What Led to the Roadblock?
        9. Conclusion
        10. Case Study Questions
        11. Chapter Review and Discussion Questions
        12. Reference Notes
      2. 3. Planning Communications Management
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Plan Project Communications Management
          2. Review the Project Management Plan
          3. Obtain Stakeholder Information from the Stakeholder Register
          4. Understand the Project Environment
          5. Review the Historical Organizational Project Artifacts
          6. Utilize Appropriate Project Communication Methods and Tools
          7. Develop a Communications Management Plan
          8. Update the Current Project Documents
        6. Summary
        7. Key Terms
        8. Case Study: An Effective Communications Management Plan Devised to Save People from the Clutches of Cancer
          1. Communications Management Plan
          2. Tailoring the Message
          3. Using the Right Communications Channels
          4. Case Conclusion
        9. Case Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
      3. 4. Planning Stakeholder Management
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Plan for Stakeholder Management
          2. Understand Project Framework and Approach
          3. Obtain Stakeholder Information
          4. Understand the Project Environment
          5. Consult Historical Organizational Project Artifacts
          6. Consult Subject Matter Experts
          7. Perform Stakeholder Engagement Analysis
          8. Synthesize Stakeholder Management Planning Information
          9. Stakeholder Engagement Strategy
          10. Stakeholder Management Plan
        6. Summary
        7. Key Terms
        8. Case Study: First City Bank Implements an ERP System
        9. Case Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
    9. Section III: Developing and Managing (Executing) Stage
      1. 5. Acquiring Project Human Resources
        1. Learning Objectives
        2. Purpose
        3. Scope
          1. Factors Influencing the Scope of the Project Human Resource Acquisition
        4. Timing
        5. Mechanism
          1. How to Acquire Project Human Resources
        6. Summary
        7. Key Terms
        8. Case Study: An Unusual Challenge—Immediate Staffing for a Government Project
          1. Challenge
          2. Action
          3. Conclusion
        9. Case Study Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
      2. 6. Developing Project Human Resources
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Develop Project Human Resources
          2. Review Project Staff Assignments
          3. Review Human Resource Management Plan
          4. Determine Resource Availability
          5. Utilize Project Human Resource Management Tools
          6. Coaching and Training
          7. Team-Building Activities
          8. Tips for Effective Team Building
          9. Kickoff Meetings
          10. Ground Rules
          11. Co-Location
          12. Recognition and Rewards
          13. Human Resource (Team Member) Assessments
          14. Conduct Team Performance Assessments
          15. Update Project Environment Information
        6. Check Point: Measuring the Success of Team Development Efforts
        7. Summary
        8. Key Terms
        9. Case Study: A Focus on Competency Development and Training Doubles the Success Rate of New Initiatives
          1. Company
          2. Challenge
          3. Solution
          4. Results
        10. Case Study Questions
        11. Chapter Review and Discussion Questions
        12. Reference Notes
      3. 7. Managing Project Human Resources
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. Basic Control Process
          2. Baseline, Planned, or Reference Input
          3. Actual Input
          4. Control Process
          5. Feedback
          6. How to Manage Project Human Resources
          7. Review Project Staff Assignments
          8. Review Human Resource Management Plan
          9. Monitor and Control Team Performance
          10. Baseline, Planned, or Reference Input (Wanted Team Performance)
          11. Actual Input (Assessed Team Performance)
          12. Determine Team Performance Variance
          13. Feedback
          14. Review Project Work Performance Status Reports
          15. Utilize Project Human Resource Management Tools
          16. Interpersonal Skills
          17. Project Performance Evaluations
          18. Team Conflict Management
          19. Manage Issues
          20. Manage Change Requests
          21. Update Project Management Plan
          22. Update Project Current, Operational, or Living Documents
          23. Update Project Environment Information
          24. Update Historical Organizational Project Artifacts
        6. Summary
        7. Key Terms
        8. Case Study: Omega Machine
          1. Challenge
          2. Solution
          3. Results
        9. Case Study Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
      4. 8. Managing Project Communications
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Manage Project Communications
          2. Review Communications Management Plan
          3. Process Work Performance Reports
          4. Understand Project Environment
          5. Review Historical Organizational Project Artifacts
          6. Use Project Communications Management Tools
          7. Information Management Systems
          8. Performance Reporting
          9. Conduct Project Communications
          10. Update Project/Communications Management Plans
          11. Update Current Project Documents
          12. Update Historical Organizational Project Artifacts
        6. Summary
        7. Key Terms
        8. Case Study: Project Communications Management: Best Practices in Practice
        9. Case Study Questions
        10. Chapter Review Questions
        11. Reference Notes
      5. 9. Managing Stakeholder Engagement
        1. Learning Objectives
          1. Purpose
          2. Scope
          3. Timing
          4. Mechanism
          5. How to Manage Stakeholder Engagement
          6. Determine Whom to Engage and How to Engage
          7. Utilize Soft Skills Effectively
          8. Collect Project Changes Information
          9. Consult Historical Organizational Project Artifacts
          10. Document Change Requests Generated from Managing Stakeholder Engagement
          11. Document Changes to Stakeholder Requirements
          12. Update Project Logs and Risk Register
          13. Project Logs Update
          14. Stakeholder Register Update
          15. Record Updates to Historical Organizational Project Artifacts
        2. Summary
        3. Key Terms
        4. Case Study; Solenoid Electric India Limited—Using Its Core Values to Lead the Way in Effective Stakeholder Engagement Management
          1. Stakeholder Engagement Strategies
          2. Managing Stakeholder Engagement
          3. Internal Stakeholder Engagement
          4. External Stakeholder Engagement
          5. Stakeholder Conflict
          6. Conclusion
        5. Case Study Questions
        6. Chapter Review and Discussion Questions
        7. Reference Notes
    10. Section IV: Controlling Stage
      1. 10. Controlling Project Communications
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Control Project Communications
          2. Obtain Communications Performance Data
          3. Obtain Baseline (Planned) Information
          4. Review Project Communications Issues
          5. Review Historical Organizational Project Artifacts
          6. Utilize Communications Control Tools
          7. Monitor and Control Project Communications Performance
          8. Baseline, Planned, or Reference Input (Wanted Performance)
          9. Actual Input (Assessed Communications Performance)
          10. Determine Communications Performance Variance
          11. Synthesize and Disseminate Project Work Performance Information
          12. Update Project Management Plan
          13. Update Current Project Documents
          14. Update Historical Organizational Project Artifacts
        6. Summary
        7. Key Terms
        8. Case Study
          1. Challenge
          2. Solution
          3. Results
        9. Case Study Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
      2. 11. Controlling Stakeholder Engagement
        1. Learning Objectives
        2. Purpose
        3. Scope
        4. Timing
        5. Mechanism
          1. How to Control Stakeholder Engagement
          2. Obtain Baseline, Planned, or Reference Information
          3. Obtain Actual Work Performance Data (Actual Input)
          4. Review Project Current, Operational, or Living Documents
          5. Utilize Stakeholder Engagement Control Tools
          6. Monitor and Control Stakeholder Engagement Performance
        6. Summary
        7. Key Terms
        8. Case Study
          1. The City of Mayflower Community Center Construction Project
        9. Case Study Questions
        10. Chapter Review and Discussion Questions
        11. Reference Notes
    11. Index