Mastering Organizational Knowledge Flow

About the Author

Frank Leistner is Chief Knowledge Officer in SAS Global Professional Services. He has been in the information technology industry for over 20 years, starting as a systems programmer for Nixdorf Computer in his home country of Germany and working from 1989 to 1993 for Siemens-Nixdorf in a liaison role out of Mountain View, California, where he focused on the development of UNIX multiprocessor operating systems.

In 1993 Frank joined SAS in its European headquarters, focusing on application development and field consulting. Based on experiences in the field, he founded the SAS knowledge management program in 1997 and has been leading a range of knowledge exchange initiatives with a global scope since then.

Between 1999 and 2003 he worked with the Institute for Knowledge Management led by IBM. In 2003 he was invited to the Harvard Graduate School of Education Learning Innovation Laboratory roundtable. From 2005 on he worked with the Babson Working Knowledge Center led by Thomas Davenport and Larry Prusak, two pioneers in knowledge management.

Frank holds an MSc in computer science from the State University of New York at Albany and a master’s degree in computer science from the Carolo-Wilhelma Technical University in Braunschweig, Germany.

Frank provided a chapter in the 2003 book Leading with Knowledge: Knowledge Management Practices in Global Infotech Companies (Tata McGraw-Hill) and has written case studies for a number of books published as part of knowledge management ...