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Mastering Organizational Knowledge Flow

Book Description

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience

Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."

  • Provides lessons learned and case studies from real experience
  • Discusses key knowledge flow components, success factors and traps, and where to start

Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.

Table of Contents

  1. WILEY & SAS BUSINESS SERIES
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Foreword
  6. Preface
  7. Acknowledgements
  8. CHAPTER 1 - The Human Touch
    1. WHY THIS BOOK?
    2. TERMINOLOGY AND DEFINITIONS
    3. TAKING A HOLISTIC VIEW
    4. GETTING INTO THE FLOW
    5. CASE STUDY: TOOLPOOL
    6. NOTES
  9. CHAPTER 2 - Getting Started
    1. PROJECT VERSUS INITIATIVE
    2. TEAM STRUCTURES
    3. STRATEGY AND ASSESSMENT
    4. BIG BANG OR SMALL
    5. NOTES
  10. CHAPTER 3 - Roles
    1. WHO SHOULD INTRODUCE AND DRIVE KNOWLEDGE FLOW MANAGEMENT?
    2. WHO SHOULD WORRY ABOUT KNOWLEDGE FLOW MANAGEMENT?
    3. KNOWLEDGE INTERMEDIARIES
    4. NOTES
  11. CHAPTER 4 - Basic Requirements for Successful Knowledge Flow Management
    1. PASSIONATE INITIATIVE SUPPORT
    2. CULTURE
    3. TRUST
    4. EXECUTIVE SUPPORT
    5. MULTIPLE DRIVERS
    6. NOTES
  12. CHAPTER 5 - Driving for Success
    1. INTERNAL MARKETING: THE MYTH OF BUILD IT AND THEY WILL COME
    2. THE PULSE
    3. KEEP IT SIMPLE
    4. GO GLOBAL: THE POWER OF SCALING
    5. MOTIVATION
    6. WHAT IF YOUR KNOWLEDGE TAKES A WALK?
    7. NOTES
  13. CHAPTER 6 - Barriers
    1. BARRIERS HINDERING THE FLOW
    2. KNOWLEDGE IS POWER: HOW LONG?
    3. SHARING KNOWLEDGE TAKES EFFORT
    4. I NEED TWO MORE WEEKS
    5. LESS CAN BE MORE
    6. LEGAL LIMITATIONS
    7. NOTES
  14. CHAPTER 7 - The Technology Trap
    1. ASSET OR POINTER?
    2. TOOLS: NOT ONLY TECHNOLOGY
    3. COPS
    4. SKILLS MANAGEMENT
    5. “KNOWLEDGE BASES”
    6. PORTALS
    7. OPEN SPACE TECHNOLOGY
    8. SEARCH
    9. STORIES
    10. KNOWLEDGE TRANSFER SESSIONS
    11. NOTES
  15. CHAPTER 8 - Measure and Analyze
    1. MEASURE TO GET WHAT YOU WANT
    2. MEASURING QUALITY
    3. ANALYZE YOUR INITIATIVE
    4. FEED IT BACK
    5. NOTES
  16. CHAPTER 9 - Knowledge Flow Management: The Next Generation
    1. THE ROLE OF WEB 2.0++
    2. SOCIAL MEDIA INTERNALLY
    3. WHAT ABOUT 2020?
    4. SPECIAL ROLES AND JOBS
    5. STONE AGE: CREATIVITY LEAP THROUGH COMMUNITIES
    6. TECHNICAL INFRASTRUCTURES
    7. NOTES
  17. CHAPTER 10 - Final Thoughts
  18. APPENDIX A - Key Success Factors
  19. APPENDIX B - Additional Resources
  20. About the Author
  21. Index